Laying a Foundation of Key Management Skills

• Specially designed for first time supervisors, assistant managers and those moving from an individual contributor to a people manager role

• Uses the TKI® to develop skills for managing relationships at work and handling difficult people

This 2 module programme enables new or recently appointed managers to move from an individual contributor to the role of manager. It gives them a comprehensive understanding of what managers do as well as the skills they need to be successful.

They will learn how to carry out the key management steps of planning and organising work, then directing and motivating their people, and how to use different behaviours to build effective relationships and achieve high productivity from others.

The key management skills and competencies delivered in this programme are:

• Planning and goal setting

• Decision making

• Communication

• Time management

• Conflict management

• Motivation

• Giving feedback

• Giving thanks and appreciation

Module 1 - Planning and Organising Operations

Day 1 Planning and Execution

• Leading an Operation

• The Role of the Manager

• Making Effective Decisions

• Communicating Your Ideas

Day 2 Planning for High Performance

• Setting Priorities

• Planning Your Time

• Setting Goals and Allocating Work

• Raising Productivity

Module 2 - Leading and Motivating People

Day 1 Getting the Best from Your People

• Understanding Behaviour

• Managing Conflict

• Making Effective Decisions

• Motivating Difficult People

• Creating a Participative Leadership Style

Day 2 Managing Results

• Directing Complex Tasks

• Motivating and Energising People

• Giving Feedback

• Giving Thanks and Appreciation

For detailed information, please click "Moving into Management" Flyer.

Task and People Skills for Middle Managers

• Specially designed for those leading larger teams where understanding people and team synergy is key to business success 

• Uses the MBTI® to raise self awareness and awareness of others

Middle managers need to be confident about their leadership style. This means being aware of themselves and the natural gifts they bring to leadership. They also need to learn how to adapt their style for situational leadership. Participants will learn how to produce outcomes in these areas and use check lists to ensure that they take these skills back to their team in the workplace. 

This 2-module programme enables middle managers to become highly effective team leaders. It uses a model for building high performance teams based on the following 5 areas of team development: 

• Interpersonal relationships – which build team synergy 

• Talented members – who feel confident and competent to contribute 

• Clear responsibilities – so that everyone knows what to do 

• Effective operating procedures – so time is used effectively

• Reinforcement systems – so people feel good about high performance teams    

The key management skills and competencies delivered in this programme are:

• Ethics

• Communication 

• Planning 

• Delegation

• Motivating teams

• Performance management

• Evaluating and learning from mistakes 

Module 1 – Finding Your Leadership Style 

Day 1 Awareness of Self and Others 

• People in Teams

• Understanding Personality Types 

• Working with the Differences 

• Building Your Leadership Profile   

Day 2 The Building Blocks of Leadership 

• Ethics and Trust

• Communication in Action

• Planning with Your Team 

• Motivating Your Team  

Module 2 – Managing High Performance 

Day 1 Performance Management 

• Performance and Goal Setting

• Key Skills for Giving Performance Feedback

• Dealing with Poor Performance

• Keeping Performance on Track – Role Plays   

Day 2 Stepping up to Leadership

• Empowering People by Delegation

• Leadership in Action

• Managing Success and Failure

• From Transactional to Transformational Leadership

For detailed information, please click "Leading High Performance Teams" flyer.

Taking Leadership to the Next Level 

• Specially designed for those who are“managing managers” where people and intellectual skills are key for inspiring others
• Uses the LEA 360™ (or LEA™ Self Report) to define a leadership profile   

This 2 module programme enables senior managers to lead their business unit or function in complex and changing environments. They will need excellent people skills to inspire their team of senior people. To be successful senior managers they need to know the effect their leadership behaviours have on others and the leadership profile they will need to create to be effective. It is built on the LEA™ model of leadership.
  

LEA™ Leadership Model

• Creating a vision 
• Developing followers 
• Implementing the vision 
• Following through
• Achieving results 
• Team playing 
   

The key management skills and competencies delivered in this programme are:

• Self-awareness 
• Strategic thinking
• Creativity  
• Coaching 
• Change management 
• Cross cultural communication
   

Module 1 – Authentic Leadership

Day 1 Understanding Your Leadership Profile 

• Leadership Practices using the LEA model
• Appreciating Your Leadership Behaviours
• Creating a Success Profile for Your Job
• Shaping up Your Personal Development Plan 
   

Day 2 Strategy and Influence 

• Strategic Thinking 
• Strategy in Practice 
• Being a Change Agent
• Building Networks of Influence
   

Module 2 - Coaching and Change

Day 1 Leading in a VUCA World

• Managing Across Cultures
• The Psychology of Change
• Creativeity and Innovation
• Leadership Skills in a VUCA World
   

Day 2 Coaching for Empowerment 

• Managing Remote Teams
• Coaching for Empowerment 
• Handling Difficult People 
• Career Coaching
   

For detailed information, please click "Strategic Leadership" Flyer.

Building Collaboration and Shared Vision in the Executive Team

• Specially designed for the CEO's (or MD's) top team where trust, collaboration and shared goals are key to the company's success
• Uses the MBTI® Step II Report to identify how you relate with the CEO and other team members
• Often followed by“Executive Development”– coaching assignments for each executive team member

This 2 day programme enables an executive team to raise levels of trust and transparency between members and the team leader and build a shared vision for the future. Team members profile their strengths and their potential pitfalls. Also, understanding the CEO's leadership style, and learning how to work with it is a key to success. Together, this creates the culture for a highly collaborative team focused on a commitment to shared business goals. 

The key management skills and competencies delivered in this programme are:

• Appreciation of own assets and liabilities to the team
• Valuing and appreciating other team members
• Trust and transparency between members
• Understanding the CEO’s style and expectations
• Collaboration and mutual support
• Commitment to shared business goals

2 Day Programme

Day 1: Valuing Others – Building Effective Relationships

• Valuing the differences
• Spotlight on the leader
• Working as a team
• Building collaboration in the team
• The “5 Dysfunctions” and building trust
• Personal development plan for leadership

Day 2: Building Synergy

• Organisational culture in a VUCA World
• Exploring team and workplace culture
• The team’s strengths and weaknesses
• How the team affects company
• performance
• Building employee engagemen

“Building the Executive Team” is often followed by a specially written module 2 which picks up on the action plan which the team agreed to. Alternatively executive team members move into “Executive Development"  and work on a specially created Personal Development Plan to increase leadership effectiveness. 

For detailed information, please click "Building the Executive Team" flyer.

Enhancing the Company's Leadership Capacity

• An executive coaching programme for executive leaders where personal and leadership effectiveness are crucial to the company's success
• Uses the LEA 360™ and MBTI® Step II Report to give a detailed leadership profile and an in-depth personal development plan

This programme is targeted for executives who, at this stage in their careers, need to be totally confident and comfortable with their leadership style and enjoy being on the leadership stage. They will need to be aware of how their leadership behaviours affect the people who create success for their business. In this programme they will learn what motivates them to lead and critically assess their present leadership performance. From this they will be able to craft a personal plan for leadership effectiveness.

The programme is run as separate coaching assignments for each executive team member and delivered over a 6 month period. It is delivered by our team of executive coaches and includes some shared events during the 6 month cycle. 

The arrangement for Executive Development is:

One-to-one Coaching Sessions

2 sessions (1.5 hours each) per month

Half Day Seminars for Group Learning

• MBTI Step II report (usually as part of the programme kick off)
• LEA 360™ or LEA Self Report review workshops
• LEA Composite Profile (as a teambuilding event)
• Specific skills-building sessions for the LEA (e.g. Strategic, Persuasive, Excitement)
• Selected modules from “Strategic Leadership”
• Selected materials from “Leading with a Global Mindset” 

For more information, please click "Executive Development" Flyer.

Business Development Essentials

This programme enables you to work with a BD team to find business and support your BD Manager in a complex selling environment. It is designed for people at the BD Associate level. During the programme you will learn skills to be effective in building personal relationships with clients, run effective sales consultations, persuade and influence your business contacts and build long term plans for moving business forward. You will also learn the need for being well organised and resourceful in expanding contacts and openings in your target client companies.

Objectives

By the end of the programme you will be able to:

• Use techniques to improve resourcefulness and personal organisation
• Discuss strategic and business issues in a BD engagement
• Explain the company value proposition with persuasion and influence
• Use the dialogue technique to run effective sales consultations
• Build trusting relationships by using win–win negotiations
• Develop skills for smoothing difficulties when difficulties arise
• Use friendship to build long-term business relationships
• Manage your client’s doubts and fears and overcome barriers to progress

1. Career Development

This programme enables you to build a culture of professional development in your company.  The aim is to provide you with the confidence to guide your team members to build their own career goals and motivation to achieve them. You will learn about motivation levels of your team and identify ways of encouraging them for professional development. You will use a coaching model to help your people reflect on past performance, identify positives and negatives, assess present performance and help them set clear goals for the future. 

Objectives

By the end of this programme you will be able to:

• Understand the concepts and importance of career development
• Understand the career ladders available in your company
• Understand different motivation levels of people and what makes them tick
• Use a 3 step model to lead a career discussion
• Help with a personal SWOT analysis
• Appreciate different people and what motivates them to grow
• Use the coaching GROW model for setting goals and objectives
• Make available the resources which your company offers in career development

2. Career Development – Using the MBTI® Instrument

This programme uses a personality profile which enables you to build an accurate career development plan. It is an MBTI® Application Programme. For details click MBTI® Application Programme - Career Development

CARE Customer Service 

This programme enables you to understand “moments of truth” and deliver great customer service. It is designed for customer service staff who have face-to-face interaction with clients. Most of the skills are also valuable for those working in a call centre. It is about understanding your customers’ needs, managing them well and having skills to handle people in difficult settings. You need to connect quickly and engage people with your warmth and sensitivity. You will learn how to communicate effectively, build rapport with your customers and develop service strategies.

Objectives

At the end of this programme you will be able to:

• Make an excellent first impression and make customers feel welcome
• Define the behaviours and motivators which shape successful customer service professionals
• Have a better focus on customer service by creating a mission statement for your department
• Develop a CARE mindset to serve your customers better
• Communicate with sensitivity and purpose in tense situations
• Use a 7 step model to manage difficult customers
• Know how to demonstrate empathy and build trust with customers
• Persuade customers by applying key customer service techniques

1. Working through Change

This programme enables you to develop a positive mindset and improve your readiness for change. It shows you how to be more resilient in ambiguous, challenging settings and work confidently through change. You will learn how to adapt to the new circumstances in the market place and support the company to achieve its new business goals during the change process. To do this well you will need to develop flexibility, appreciate the value in change, and the dangers of remaining in a fixed mindset. 

Objectives

By the end of the programme you will be able to:

• Understand the current challenges for your company and the need of enhancing your flexibility at work
• Understand your own readiness for change – and see the differences in others
• Use Bridges’ model to observe what happens to people during change
• Break negative habits to think “out of the box”
• Assess problems from a systems standpoint using the fishbone method
• Avoid “trench digging” in team decision making by using the Six Thinking Hats® model
• Involve others in planning for change by being open and sensitive
• Communicate exceptionally well to ensure people are clear about the change

2. Leading Others through Change 

This programme enables you to lead change effectively in your company. To do this well you will first need to become a change agent – understanding your own lack of openness and finding ways to increase your readiness for change. You will then be able to plan and execute change using best practise models from the Business Schools. You will then be able to involve others in change and coach individuals to overcome resistance to change.

Objectives

By the end of the programme you will be able to:

• Understand your own readiness for change – and see the differences in others
• Involve others in planning for change by being open and sensitive
• Use Kotter’s 8 step model for creating planning and implementation steps for change
• Plan a vision and communicate this effectively to others
• Know how to generate a sense of urgency for change
• Use an inclusive leadership style to get buy in for change
• Plan how to network effectively with influencers during change
• Use appropriate methods of persuasion when dealing with resistors

3. ChangePro Simulation (additional half day)

This programme enables you to understand why people resist change and presents techniques which you can use for overcoming barriers. You work with your table team as a group of Change Consultants. Your challenge is to persuade a leadership team of 21 people to implement a major change in their division. With the ChangePro simulation you experience how change works in practice and learn practical skills for persuading people to adopt innovations. It also gives you an experience of working as a team of change agents – with a valuable review of leadership and team working.

Objectives

By the end of the programme you will be able to:

• Work with other people to plan and make change decisions
• Use techniques for persuading and influencing others to adopt change
• Realise the need for urgency and “early wins” in managing a change project
• Handle differences and disagreement with others in the change team
• Realise the importance of identifying and working with “innovators”
• Use influencers in the organisation to generate a “critical mass” for change
• Communicate exceptionally well to ensure people are clear about the change
• Use the innovator / laggard model to move the company through change

4. Change – Using the MBTI® Instrument 

This programme uses a personality profile which enables you to understand how different people respond to change. It is an MBTI® Application Programme.

Click MBTI® Application Programme - Change

1. Coaching for Performance

This programme enables you to become a much better manager by using the coaching skills of asking questions, listening and engaging in dialogue. It is a level 1 programme for managers and supervisors who are new to coaching. The aim is to change your style from “telling” to “enquiring”. So you will practice giving feedback and blending this into a coaching discussion. You will use a “pull” style when you are encouraging committed and hardworking team members and a “push” style when you have to deal with poor performers. 
  

Objectives

By the end of this programme you will be able to:

• Understand the key role of coaching in performance management
• Use questioning and listening skills for coaching
• Structure coaching sessions for motivation, development and change
• Empower people using a 3 step “pull” model for coaching
• Understand motivation in the workplace and why people under perform
• Use techniques for handling difficult situations
• Use a “push” coaching model to handle unwilling team members
• Recognise and adjust your coaching style for different people types

2. Coaching for Motivation

This programme enables you to get the best out of people by using coaching skills. It is a level 2 programme for managers with experience of coaching who want to build a more motivated, committed team. Coaching is the key for leaders in modern organisations where team members expect to be given discretion and autonomy to get on with their tasks. It is a great way of keeping team members on track and empowering them to achieve greater results. You will also learn how to lead a career discussion using the same technique, and realise the power of career coaching.

Objectives

By the end of this programme you will be able to:

• Understand the key role of coaching in modern leadership
• Use questioning and listening skills to create a new leadership style
• Empower people by helping them find their own solutions
• Structure coaching sessions using a 3 stage model
• Master techniques for overcoming difficulties in coaching
• Build trust and commitment using coaching techniques
• Plan coaching sessions carefully in order to keep sessions on track
• Discover the power of career coaching to motivate and retain people

3. Coaching for Development 

This programme enables you to take leadership to a higher level by becoming a coach to your people. This is a level 3 programme for managers and senior managers who want to apply the skills used by executive coaches. Coaching for Development is about deeper discussions which encourage enquiry, and sometimes self exploration. This type of coaching moves beyond present operational issues to the strategic challenges facing the unit. It also creates new relationships with your team members and leads to a new leadership culture in the company. 

Objectives

By the end of the programme, you will be able to:

• Build respect and trust in relationships by asking and listening
• Generate new ideas by instilling a spirit of enquiry and exploration
• Build rapport with coachees by offering encouragement and support
• Link personal development of your people with development of your unit
• Apply the Seeking – Giving technique to promote a coaching dialogue
• Structure coaching sessions using the GROW model
• Help to create personal development plans for future growth
• Empower people by using coaching as a delegating technique

4. Empowering and Inspiring Generation Y

This programme enables you to find the words, actions and relationships which will empower and inspire Generation Y team members. It introduces coaching as a critical skill in this process. You will learn how to help Gen Y team members find their own solutions and turn every event into an opportunity for personal and professional growth. This leads to higher levels of individual and team performance. The programme gives you the opportunity to study the latest research on Gen Y, understand their attitudes and create a workplace culture which inspires them. 

Objectives
By the end of this programme your will be able to:

• Understand Generation Y mindset and attitudes and the best way to engage them
• Know when and how to use coaching and mentoring skills to support the development of Gen Y team members
• Feel confident using the GROW model when engaging Gen Y in discussions
• Use questioning and listening skills to gain buy-in and creative solutions
• Create a framework which keeps Gen Y on track but with a sense of freedom
• Use management development opportunities to “promote” early
• Define the fine line between “buddy and boss” when building Gen Y relationships
• Inspire Gen Y by including them in strategic and business planning

5. Coaching – Using the MBTI® Instrument 

This programme uses a personality profile which enables you to greatly raise your skills level as a coach. It is an MBTI® Application Programme. Click MBTI® Application Programme - Coaching

1. Assertive Behaviour 

This programme enables you to state confidently what you believe to be important without being hostile or demanding. Being assertive builds the self-confidence which gives you great advantages in the workplace and in your relationships outside work. It means you are able to express your opinion in a sensitive way which respects others – even when you disagree with their opinion. When you do this you build up more trusting relationships based on mutual respect. 

Objectives

By the end of this programme you will be able to:

• Recognise unhelpful behaviours used by others and know how to respond
• Understand the weakness of passive behaviour and make plans to improve
• Take steps to control anger and avoid aggressiveness
• Use a 3 step model to think, act and behave with assertiveness
• Use assertiveness to handle complaints or criticisms
• Give critical feedback to maintain performance in the team
• Give bad news with confidence and expect results
• Become a more influential person by assertive thinking and behaviour

2. Communication Skills

This programme enables you to give briefings, instructions and information so others are clear about the expectations you have for them. It is designed for those managing people for the first time and lays a solid foundation using a 4 phase model of communication. You will learn how to communicate in the key areas of management – running a meeting, leading discussions, allocating work and giving feedback. You will also learn that half of communication is listening – so will learn key skills for accepting feedback and engaging in dialogue.  

Objectives

By the end of this programme you will be able to:

• Understand different communication styles of others
• Use body language to enhance your communication effectiveness
• Choose the best language to suit the audience
• Persuasively communicate in a way so people are moved to action
• Run a meeting effectively and move discussions to decision making
• Improve skills in giving and receiving feedback using a 3 step model 
• Facilitate a planning session by questioning and listening
• Brief teams and individuals with clarity and conciseness

3. Interpersonal Skills

This programme enables you to build better relationships with colleagues and clients. It is about raising your scores on openness to others, looking for collaborative solutions in difficult situations and respecting the opinions of others. To achieve this you need to feel good about yourself and value others. You will use some of the tips from “personal branding” to build your levels of self-awareness. Also you may need to change some of your attitudes about work and relationships and learn to be generous, ask for help and admit mistakes.

Objectives

By the end of the programme, you will be able to:

• Use rapport to start and deepen relationships
• Value and appreciate others to build trust and mutual respect
• Understand the effect you have on others  – and how they react to you
• Persuade others by “pulling” instead of “pushing”
• Create the attitudes which build positive relationships with others
• Manage your mood to avoid anger or aggression towards others
• Enhance your interpersonal effectiveness by managing your image
• Accept feedback from others and explore areas for improvement

1. Conflict Resolution – Using the TKI®

This programme enables you to handle tense situations with confidence and resolve conflict effectively. It is a TKI® Application Programme.

For details click TKI® Applicationn programme

2. Conflict Mediation  – Using the MBTI® Instrument 

This programme uses a personality profile which enables you to build the skills of an effective mediator. It is an MBTI® Application Programme.

Click MBTI® Application Programme  – Conflict Resolution

Creative Thinking 

This programme enables you to engage your right brain and become a more creative person. It is a foundational programme for teams which are bound by procedures and routines or managers who need a course in big picture thinking. The content is all experiential and has been designed to show you a different dimension, the creative dimension, for approaching life and work generally. The purpose is to give you techniques which open up creative thinking and challenge you to find a time and place to apply them at work.

Objectives

By the end of this programme you will be able to:

• Energise your mind by using simple right brain exercises
• Use Rowe’s decisional analysis to assess your usual thinking practices
• Engage your right brain by using sounds and pictures
• Be creative using story boards and the imagination for humour
• Use the “imaginative journey” for relaxation and creativity
• Use the brainstorming technique for multiplying creative options
• Use the random word method to energise lateral thinking
• Become skilled in lateral thinking by using de Bono’s “po” exercises

1. Building Cross-cultural Teams

This programme enables you to become an effective manager of a cross-cultural team, especially a remote regional team. You will learn the differences between Chinese and Western colleagues (and other cultures around the region) and apply tips and techniques for building synergy. Hofstede's famous research findings form the basis of this module. You will learn how to “build bridges” across the differences, and create a genuine synergy from your cross-cultural team. In turn this will enable you to give much better service to your internal and external clients in the region.

Objectives

By the end of this programme you will be able to:

• Understand the norms of different cultures and build sensitivity
• Challenge your own cultural presuppositions and look for development
• Appreciate cultural differences and value diversity
• Build credibility and relationships with colleagues of different cultures
• Communicate effectively across the differences
• Agree protocols for running meetings and making decisions together
• Agree on a “middle way” for team cooperation
• Build better relationships with other teams in the region (or beyond)

2. Building Business Across the Region

This programme enables you to win more business across the region by gaining synergy from your cross-cultural team. Cross-cultural differences are a major cause of poor performance in business teams so this programme clearly identifies the differences and suggests ways for achieving synergy. This means seeking better communication, and agreement on handling clients. It focuses on differences in doing business, negotiating and managing client relationships. The team agrees protocols for doing business and resolving conflict in the team.

Objectives

By the end of this programme you will be able to:

• Appreciate cultural differences and build strength for handling client issues
• Communicate effectively between high and low context cultures
• Build relationships across the “individualism” differences by applying “face” rules
• Resolve conflict by agreeing a model which works across cultures
• Adopt appropriate levels of directness and manage client meetings effectively
• Create agreed team rules for operating in ambiguous ethical situations
• Decide on the best negotiating position to suit the cultural setting
• Enhance client relationships by applying cross-cultural communication skills

1. Persuading and Influencing  – Using the MBTI® Instrument 

This programme uses a personality profile which enables you to understand people at a deeper level and influence them more powerfully. It is an MBTI® Application Programme.

For details click MBTI® Application Programme – Persuading and Influencing  

2. The Art of Influencing

This programme enables you to become a more influential person in the company so that you can talk to clients, colleagues and team members in a more persuasive way. You will learn how to accommodate others when appropriate – and to pass on difficult messages when necessary. The result is that others are likely to listen to your ideas more carefully and take your suggestions more seriously. This means you will become a more trusted business partner and a more valued team member.

Objectives

By the end of this programme you will be able to:

• Build skills to raise your levels of influence in a group by avoiding passivity
• Become more influential by understanding and using power bases
• Chose a positive attitude so that people like you
• Persuade people by using a soft “pull” approach – rather than pushing
• Build trust by using empathy – without overdoing it
• Help people assess reasons for making the changes you recommend
• Show people the advantages of taking up your suggestions
• Raise your scores on “excitement” and “outgoing” to build influence

Innovation  – Using the MBTI® Instrument 

This programme uses a personality profile which enables you to use your particular gifts for innovation in your workplace. It is an MBTI® Application Programme.

For details click MBTI® Application Programme – Innovation

1. Leading Teams

This programme enables you to feel confident and competent to lead your team, using a style which both respects people and also wants results. In a range of experiential exercises you explore the key skills for leading teams: planning together, allocating work to the “right” people, inspiring others as you direct the operation, building team spirit and motivating and encouraging your people. And you will learn that this is done much more powerfully when you allocate equal time to task, team and individual needs in the team.

Objectives

By the end of this programme you will be able to:

• Use a 24 point check list for leading teams
• Use a facilitating style to plan effectively with your team
• Lead complex tasks by making decisions and allocating work effectively
• Use a command style to lead your team in action
• Energise team members with encouragement and feedback
• Build team spirit with abundant communication and feedback
• Evaluate a project and remain positive when your plans fail
• Implement 3 areas of development to create a high performance team

2. Emotionally Intelligent Leaders – Using the EQi 2.0

This programme enables you to become a more capable leader by knowing yourself and understanding the effect you have on others. You achieve this by exploring emotional intelligence using the social and emotional competencies measured by the EQ-i 2.0 instrument. Improving your EQ scores deepens and strengthens your relationships in the team and teaches you how to cope with work and people more effectively. Your report gives you some “high points” to celebrate — and some “low points” to put on your development plan.  

Objectives

At the end of the programme you will be able to:

• Recognise and use your emotional impulses correctly
• Delay and control unhealthy impulses
• Build empathy for the feelings of others and learn how others think and feel
• Understand the dynamics of your team and how you fit in
• Understand leadership in EQ-i 2.0  terms
• focus on 3 areas of leadership behaviour to improve your performance
• Enhance self-awareness : recognise own feelings and express them in an appropriate way
• Learn solid, practical ways of applying EQ-i 2.0  to manage stress

3. Leadership  – Using the MBTI® Instrument 

This programme uses a personality profile which enables you to create an effective leadership development plan. It is an MBTI® Application Programme.

For details click MBTI® Application Programme – Leadership 

Mentoring Skills for Managers

This programme enables you to step into the mentoring role – even if you have no learning and development background. In this practical skills-based programme you will learn how mentoring works, what mentees expect from the relationship and how to run a mentoring session. You will learn some of the techniques used by professional coaches, and understand how to guide and counsel mentees through their development process. You will also learn how to give advice when appropriate and open up networks within your company. 

Objectives

By the end of the programme you will be able to:

• Understand the role of a mentor as guide, coach and counsellor
• Build a trusting relationship where your mentee can share important issues
• Run an effective mentoring session using a 5 stage agenda
• Build rapport with your mentee by offering encouragement and support
• Use questioning and listening skills for effective mentoring
• Structure discussions and resolve problems using the GROW model
• Know when to “enquire” and when to “give advice”
• Help your mentee to move forward with a personal development plan

Winning Sales Negotiations

This programme enables you to negotiate successfully with sales clients – even in a hostile setting. It is a Sales Effectiveness core programme. For details click Sales Effectiveness - Soft Skills - Winning Sales Negotiations 

Negotiating for Success

This programme enables you to work towards win-win negotiations with your team members, colleagues and clients. It is a TKI® Applications programme. For details click TKI® Applications programme - Negotiating for Success.

Best Practice Performance Appraisals

This programme enables you to deliver a highly effective annual performance appraisal with confidence and competence. Good performance management is built on setting goals and objectives or KPIs. So you will develop skills for that meeting. You will then use a 3 stage review model for the annual performance appraisal. You will also practise skills to monitor, give feedback and coach your people throughout the year. The programme is built around observing then appraising role play characters in a practical workplace setting. 

Objectives

By the end of this programme you will be able to:

• Save time by preparing effectively for the performance appraisal meeting
• Create an atmosphere which is warm, constructive and productive
• Ask questions and engage your appraisee in fruitful discussions
• Avoid confrontation by dealing sensitively with low scores
• Use creativity and SMART goal setting to enhance performance
• Accurately assess performance factors by establishing scoring anchors
• Help your appraisee to build an individual development plan
• Advise your appraisee on career development

1. Powerful Presentations

This programme enables you to build your competence and confidence to go on stage and deliver a highly effective message to your audience. You will learn the foundational skills which all presenters need – managing yourself, managing your material and managing your audience. You will deliver many short presentations on the first day, then design and deliver a 20 minute presentation on the second day. The exercises are designed to turn your nervousness into energy. Then new skills enable you to plan creative material, deliver with clarity and energise your audience.

Objectives

By the end of this programme you will be able to:

• Plan your material in a creative and entertaining way
• Master the needs of your audience effectively
• Establish rapport and dialogue with your audience
• Deliver powerful presentations with confidence and authority
• Adapt your style and content to influence and persuade your audience
• Know how to use visual aids, DVD clips and music
• Manage your nervousness to deliver your presentation confidently
• Deal with questions and handle objections with confidence

2. High Impact Presentations

This programme enables you to present confidently to more senior audiences. It is a level 2 programme designed for those who know the basics and are ready to raise their game in presenting. You will learn how to deliver a high level message with sufficient power and style to persuade even critical and cynical audiences. You will focus on dealing with tough clients in a sales setting or demanding board members. This is a small group programme with extensive practice sessions to apply new skills in realistic settings.

Objectives

By the end of this programme you will be able to:

• Shape material for clarity and make key recommendations which are persuasive
• Craft material with a clear purpose using a 7 step model
• Design stories or anecdotes in key parts of the script – and rehearse
• Use 6 techniques for persuading effectively
• Deal with push-back without crumbling – use the power of silence
• Use your voice and the pause, and body language to reinforce your message
• Deliver material with confidence and authority, expecting buy-in from the audience
• Use a “charisma model” for raising excitement levels when appropriate

3. Storytelling

This programme enables you to enrich any presentation by telling a story. This is a technique used by leaders (especially when change or other disturbances are affecting a team), sales professionals, coaches and counsellors. You will learn the foundational skills which all presenters need - managing yourself, managing your material and managing your audience. You then use a model for story writing, decide on content and map the essential track. You will learn how to engage your own emotions and take your audience along with you. 

Objectives

By the end of the programme you will be able to:

• Use the storytelling method to inspire your team or energise them for action
• Shape your story around a key objective – reflection or challenge
• Use effective techniques for a dynamic opening and closing
• Craft your story with a clear purpose using key steps for storytelling
• Predict and track your audience’s emotional response
• Learn how to sequence events to create a time line
• Learn ways of using humour, pathos or drama to engage the audience
• Deliver your story with confidence and authority, so that your audience takes away a powerful message

1. Managing People in Projects

This programme enables you to handle a project with confidence. Project Managers face particular demands as they have sole responsibility for delivering projects but often have to rely on a “shared” team of people in a matrix structure. You will learn the importance of having a concept for your project plan, and the value of using a 6 step model for project management. You then develop skills in the 4 management steps of planning, organising, directing and controlling. You will also need skills in communication and resolving conflict.

Objectives

By the end of this programme you will be able to:

• Shape your project using the 6 steps of project management
• Build trust, cooperation and commitment to shared goals in your project team
• Get the best from virtual teams in matrix organisations
• Plan effectively using project management guidelines
• Apply specific techniques using GANTT charts, risk analysis and budgeting
• Organise your project team, delegate and monitor tasks
• Deal with misunderstandings and conflicts
• Influence and persuade sponsors and stakeholders

2. Building Your Project Team

This programme enables you to bring a group of people together, create a project team and manage a successful project. You will work on a simulated project relevant to your industry and use a best-practice approach to project planning. The main emphasis is on understanding team dynamics in a project team. You will learn how to gain agreement and commitment from your team at the planning stage. Then during the action phase you will learn how to use coaching skills to get the best out of individual team members.

Objectives

By the end of this programme you will be able to:

• Lead a project team at the opening and planning phase
• Understand the different roles and behaviours in projects teams
• Use 6 key steps to manage projects successfully
• Agree on decision making and conflict resolution protocols for your team
• Agree arrangements for progress reviews and project leadership
• Handle poor information, changes and conflict in the action phase
• Use people skills to solve problems and energise the team
• Develop a culture of collaboration for successful projects

Creative Problem Solving

This programme enables you to master the art of problem solving using traditional as well as creative techniques. Combining exercises and conceptual theories, you will learn techniques which you can use immediately in the workplace. The material is built around an 8 step business school model for problem solving. It is then expanded by Edward de Bono’s famous research with applied exercises. You will learn how to help your team members think more creatively together using de Bono’s principles and challenge them to have a more open and optimistic mindset.

Objectives

By the end of this programme you will be able to:

• Use an 8 step model for problem solving and decision making
• Carry out problem analysis using the “fishbone” method
• Use the “scamper” method to open up creative thinking
• Make justifiable decisions using an analysis grid
• Understand why management teams are risk averse
• Understand the dangers of group think – and take measures to avoid it
• Remove fixed preconceptions using de Bono’s “plus, minus, interesting” technique
• Manage a team decision-making process using the “Six Thinking Hats”®

Smart Hiring

This programme enables you to select the right person for the right job. You will learn the skills which make you competent to obtain sufficient data on which to make a hiring decision. This means you will be able to attract then select the best candidate for the job. You will be able to avoid putting “square pegs in round holes” and therefore lose a new hire just after the probation period. This is a very cost effective programme as your company will avoid losing large amounts of money due to ineffective recruitment procedures and poor hiring decisions.

Objectives

By the end of the programme you will be able to:

• Lead the hiring process using a proven 5 stage model – the 45 minute interview
• Use effective questioning techniques to evaluate data presented on the CV
• Assess a job position in terms of key competencies
• Use the behavioural questioning technique – past performance questions
• Gain evidence based on the agreed selection criteria
• Ensure that the candidate is aligned to your company culture
• Sell the job effectively – do not lose good candidates
• Select the best candidate for the job using an analysis grid

Strategic Thinking

This programme enables you to develop a strategic mindset and consider how the need for new products in new markets will impact the direction of your business unit. You will cover an overview of the strategic management tools developed by business schools. To achieve this you will take part in practical exercises to expand your creative ability, develop your strategic thinking and manage the change which is necessary when you implement strategy. You will use a case study to see how strategic thinking works in practice. 

Objectives

By the end of this programme you will be able to:

• Define the essential steps of strategy formulation and implementation
• Use right brain exercises to encourage openness to new ideas
• Use lateral thinking to become a creative strategic thinker
• Discuss strategic options using the SWOT analysis method
• Understand the failures caused by “strategic drift”
• Apply ideas from the “disruptive strategy” concept
• Apply strategic thinking using an internal analysis method
• Design strategic implementation using a communications plan

1. Teams in Action

This programme enables you to become an effective team member and build team synergy. In a series of experiential exercises you will learn practical skills in communication, cooperation, appreciating others, participation and shared leadership. As a team member you will learn the attitude and mindset for good team working and the importance of team dynamics at work. You will learn the importance of taking responsibility for your actions and contributing to team planning and review.

Objectives

By the end of this programme you will be able to:

• Generate a spirit of commitment and collaboration with other team members
• Communicate and form team relationships quickly
• Think with your team to plan together and agree to shared goals
• Work with your team to achieve synergy
• Appreciate different people in the team and work with their strengths
• Establish a check list for effective team working
• Build your own do’s and don’ts list for cooperating with others
• Contribute to leadership of the team when appropriate

2. Team Building – Using the MBTI® Instrument 

This programme uses a personality profile which enables you to work with an intact team to build a cohesive, collaborative team. It is an MBTI® Application Programme.

For details click MBTI® Application Programme – Team Building

3. Team Working – Using the MBTI® Instrument 

This programme uses a personality profile which enables you to apply team working skills to build team synergy. It is an MBTI® Application Programme.

For details click MBTI® Application Programme – Team Working

Maximise Your Time

This programme enables you to raise productivity by managing your own time and others’ time more effectively. Good time management is about finding another “day” in your working week. By applying time management principles you can recover 7 hours of wasted time from the time waster’s rubbish dump. Shaping time planning tools for yourself and your team, and building the discipline to use them is the key to success. You will also learn how to avoid time wasters and create prime time for the tasks which are strategically important.

Objectives

By the end of the programme you will be able to:

• Understand your time wasters and commit to avoiding them
• Identify your priorities using the urgent-important matrix
• Use scheduling tools and planning charts to develop workable schedules
• Use assertive communication to prevent others wasting your time
• Use strategies to reduce stress and improve productivity in the workplace
• Save time for others by delegating tasks and communicating more clearly
• Improve efficiency by managing meetings more effectively
• Improve your personal effectiveness by applying planning tools and techniques

Train the Trainer 

This programme enables you to take on the role of trainer and share your skills with other staff in the company. It is designed for technical staff who have no prior experience as a trainer. You will learn how the training process works, how to design your materials to fit the company’s competency model and how to deliver using lively, interactive methods. You will be given extensive practise to develop new skills as the programme develops. Specifically you will carry out practical deliveries at the end of each day which will be assessed by the trainer. 

Objectives

By the end of the programme you will be able to:

• Design materials to resolve the competency gaps
• Understand adult learning using David Kolb's model
• Understand the training cycle and evaluate your programmes
• Use interactive methods to engage your trainees
• Use rules to construct effective powerpoints
• Build your own confidence in delivery using effective body language
• Facilitate table team discussions and other interactive methods
• Handle questions effectively by identifying constructive and destructive questions

Career Development – Using the MBTI® Instrument (2 Days)

Materials 

This programme uses:

• The MBTI® Career Report

• MBTI® booklet “Introduction to Type”

• MBTI® booklet “Introduction to Type and Careers”

Overview

This programme enables you to build a career mindset and manage your own career path using the MBTI® instrument. You will learn the gifts and drawbacks you have both in selecting a career and in planning your career development process. 

Day 1 gives you a solid grounding in self-awareness as you reach MBTI® “best fit” (agree your personality type), and carry out the key MBTI® exercises to understand your career mindset. In

Day 2 you will learn how you make decisions about careers and what careers and workplace cultures attract you. You will also learn 4 key steps in job search, including how to set your career goal and overcome obstacles which are predicted by your Type. 

Objectives

• Deploy your own strengths effectively and manage your blind spots

• Understand how Type development affects career development

• Identify probable areas of discomfort or challenges in your present job

• Understand your personality preferences to better manage job challenges

• Increase your learning style skills to enhance career development

• Use the MBTI® Career Development Model to set clear goals

• Motivate and encourage yourself to create a positive career mindset

• Formulate an Individual Development Plan and plan development discussions with your Manager

Change – Using the MBTI® Instrument (2 Days)

Materials 

This programme uses:

• The MBTI® Step I Report “Interpretive Report for Organisations”

• MBTI® booklet “Introduction to Type”

• MBTI® booklet “Introduction to Type and Change” 

Overview

This programme enables you to build your own readiness for organisational change and also help your team members through the transition. 

Day 1 gives you a solid grounding in self-awareness as you reach MBTI® “best fit” (agree your personality type), and carry out MBTI® exercises for building resilience to change.  You will understand your own and others’ feelings and reactions to change and will build your confidence to lead in changing settings by understanding personality type. In Day 2 you will learn techniques for helping others work successfully through workplace changes. 

Objectives

• Deploy your own strengths effectively and manage your blind spots

• Understand your own feelings and reactions during change

• Understand others’ feelings and reactions during change

• Build your self-confidence by an understanding of personality type

• Develop attitudes and behaviours to increase own resilience to change

• Use key skills and techniques for leading others through change

• Coach team members and colleagues through the change process

• Use Kotter’s 8 step model for implementing change

Coaching – using the MBTI® Instrument (2 Days)

Materials 

This programme uses:

• The MBTI® Step I Report “Interpretive Report for Organisations”

• MBTI® booklet “Introduction to Type”

• MBTI® booklet “Introduction to Type and Coaching”

Overview

This programme enables you to become a much better coach by understanding personality type. Knowing your coachee’s Type enables you to thoroughly prepare a coaching session. Knowing your own Type enables you to flex your style along the enquiry – advocacy scale.

Day 1 gives you a solid grounding in self-awareness as you reach MBTI® “best fit” (agree your personality type) and carry out the key MBTI® exercises to understand the needs of coachees of different Types. You will also learn how to use an effective coaching model. In Day 2 you will learn how to prepare yourself for coaching different Types. You will also understand your own potential assets and blind spots in coaching. You later test your new skills in complex role plays which include role play actors with cue cards.

Objectives

• Deploy your own strengths effectively and manage your blind spots

• Value coachees who have different preferences and ways of doing things

• Work with the different communication styles of different Types

• Understand the key role of coaching in leadership and people development

• Structure coaching sessions using a 3 stage model

• Use Type to profile your coachees and predict coaching solutions

• Use Type to understand and develop your own coaching style

• Become successful as a coach by developing creative questioning techniques

Conflict Mediation – Using the MBTI® Instrument (2 Days)

Materials 

This programme uses:

• The MBTI® Step I Report “Interpretive Report for Organisations”

• MBTI® booklet “Introduction to Type”

• MBTI® booklet “Introduction to Type and Conflict”

Overview

This programme enables you to greatly improve performance in the workplace by handling conflict effectively. You will learn key skills to manage your own conflict with others and advanced skills for mediating conflict between others. 

Day 1 gives you a solid grounding in self-awareness as you reach MBTI® “best fit” (agree your personality type) and carry out the key MBTI® exercises for understanding why people of different Types get into conflict. You will learn how to value others who are different to you and work on ways to remove the misunderstandings which cause conflict. In Day 2 you will learn skills to resolve conflicts by using the MBTI® model for conflict resolution. This gives you a complete guide for mediation.

Objectives

• Deploy your own strengths effectively and manage your blind spots

• Value others who have different preferences and ways of doing things

• Identify the roots of conflict in organisations – and remove them as far as possible

• Improve your own performance in resolving conflict by managing your own strengths and weaknesses

• Use a 3 step model to understand the conflict management process

• Understand how different conflict pairs are likely to cause conflict

• Use a 5 step model to reach win-win solutions to conflicts

• Use skills of refection and enquiry to find shared solutions when mediating conflicts

• Use a model for mediation to resolve conflicts between others

Innovation – Using the MBTI® Instrument (2 Days)

Materials 

This programme uses:

• The MBTI® Step I Report “Interpretive Report for Organisations”

• MBTI® booklet “Introduction to Type”

• MBTI® booklet “Introduction to Type and Innovation”

Overview

This programme enables you to build an innovation team. It demonstrates how different Types each have a contribution to make in the innovation process. You also learn how to strengthen your particular contribution to innovation.

Day 1 gives you a solid grounding in self-awareness as you reach MBTI® “best fit” (agree your personality type) and carry out the key MBTI® exercises for creativity and innovation. You will learn which Types are genuinely creative, and how other Types assess ideas or put ideas to work. In day 2 you will explore how these differences can be used effectively. You will also use a framework that will give you a flexible step by step approach to implementing innovation. 

Objectives

• Deploy your own strengths effectively and manage your blind spots

• Understand how different people view and contribute to problems and solutions

• Energise your mind by using simple creative exercises

• Work with people differences to build better relationships with others

• Use the MBTI® “IdeaScape” to understand your innovative gifts

• Develop those gifts so you can offer greater value to the innovation process

• Become more creative by using de Bono’s right brain exercises

• Effectively work with your team to come to consensus on identifying the problem and generating options 

Leadership – Using the MBTI® Instrument (2 Days)

Materials 

This programme uses:

• The MBTI® Step I Report “Interpretive Report for Organisations”

• MBTI® booklet “Introduction to Type”

• MBTI® booklet “Introduction to Type and Leadership”

Overview

This programme enables you to become a highly effective team leader. To achieve this you need to be aware of yourself and others and the natural gifts which you bring to leadership, and to have a clear personal development plan.

Day 1 gives you a solid grounding in self-awareness as you reach MBTI® “best fit” (agree your personality type) and the chance to see the gifts you bring to leadership, as well as the areas where you will need to develop. In day 2 you will learn a model of leadership using the MBTI® and join in exercises to see your leadership in action. You will learn that creating and communicating a vision is as important as supervising tasks.

Objectives

• Deploy your own strengths effectively and manage your blind spots

• Understand how your Type gives you potential assets and liabilities in leadership

• Motivate individuals in your team by appreciating people differences

• Work with people differences to build synergy in teams

• Use a model of leadership to build a development plan for effectiveness

• Set and follow an ethical “compass” for leadership – build trust with others

• Communicate effectively by “pressing the right buttons” for different Types

• Create a plan to build skills for leadership where you have development needs

Persuading and Influencing – using the MBTI® Instrument (2 Days)

Materials 

This programme uses:

• The MBTI® Step I Report “Interpretive Report for Organisations”

• MBTI® booklet “Introduction to Type”

• MBTI® booklet “Introduction to Type and Communication”

Overview

This programme enables you to become a persuasive person who gets others to accept your ideas. You will also learn the techniques for building networks of influence so that others seek you out for advice.
 
Day 1 gives you a solid grounding in self-awareness as you reach MBTI® “best fit” (agree your personality type) and carry out the key MBTI® exercises for communication. These provide clear examples of how different Types are motivated and inspired (or the reverse) by particular ideas and presentational style. In Day 2 you will learn the tips and techniques for getting your ideas across effectively to different people. You also learn how to present an image of confidence and openness so that others want you in their network.

Objectives

• Deploy your own strengths effectively and manage your blind spots

• Understand your own communication style – strengths and weaknesses

• Modify your communication style to appeal to a range of Types

• Work with the different style of others to win support and acceptance

• Influence others by adopting a more assertive and confident attitude

• Raise your level of dominance by building collaboration across differences

• Become an influential person by networking effectively

• Influence others by “pulling” rather than “pushing”

Selling – Using the MBTI® Instrument (2 Days)

Materials 

This programme uses:

• The MBTI® Step I Report “Interpretive Report for Organisations”
• MBTI® booklet “Introduction to Type”
• MBTI® booklet “Using Type in Selling”

Overview

This programme gives you the skills for building client relationships in complex B2B selling. You learn that understanding your client’s Type gives you an immediate advantage in “getting on her wavelength”.  

Day 1 gives you a solid grounding in self-awareness as you reach MBTI® “best fit” (agree your personality type) and carry out the key MBTI® exercises for selling. You will gain skills to guess the personality types of your different buyers. You will also realise areas in selling where you are gifted (by Type) and others where you are challenged. In day 2 you will use “Using Type and Selling.” This gives you tips and techniques to build confidence with your clients by asking richer questions, leading purposeful discussions and closing deals more effectively.

Objectives

• Deploy your own strengths effectively and manage your blind spots
• Build skills for working out your client’s personality type
• Know your own strengths and weaknesses in selling according to your Type
• Use different selling techniques for different Types
• Improve your skills at the 4 stages of selling by applying Type knowledge
• Engage clients more skilfully during the sales consultation
• Persuade and influence by getting on the client’s wavelength
• Overcome objections and close deals more successfully

Team Building – Using the MBTI Instrument (2 Days)

Materials 

This programme uses:

• The MBTI® Step I Report “Interpretive Report for Organisations”

• MBTI® booklet “Introduction to Type”

• The MBTI® “Team Report”

Overview

This programme is designed for an intact team, and gives you the skills for raising team effectiveness by greatly improving, trust, transparency, communication and collaboration between team members. 

Day 1 gives you a solid grounding in self-awareness as you reach MBTI® “best fit” (agree your personality type) and carry out the key MBTI® exercises for team building. After day 1 there is a break (usually 2 days) while MDS generates the MBTI® Team Report for each team member. In Day 2 the team comes together to build skills in 5 applications from the MBTI® Team Report. This helps to improve decision making, reduce conflict and raise team synergy to a new level. The team also learns how to align around the leader's style.

Objectives

• Deploy your own strengths effectively and manage your blind spots

• Know the strengths that you bring to the team and apply them effectively

• Commit to working with the differences and achieving team synergy

• Understand the leader’s type and decide how to support or complement

• Identify people who may be isolated in the team

• Assess how this team interacts with other departments – and make changes

• Use a model for making better decisions as a team

• Shape a team development plan for greater team effectiveness

Teamworking – Using the MBTI® Instrument (2 Days)

Materials 

This programme uses:

• The MBTI® Step I Report “Interpretive Report for Organisations”

• MBTI® booklet “Introduction to Type”

• The MBTI® “Introduction to Type and Teams”

Overview

This programme gives you the team working skills which are key to high performance in the workplace. It allows you to explore how team members work together to communicate, plan, make decisions and achieve results together. 

Day 1 gives you a solid grounding in self-awareness as you reach MBTI® “best fit” (agree your personality type) and carry out the key MBTI® exercises for team working. This leads to a new understanding of the strengths you bring to the team — and the different strengths of others. In day 2 you will explore yourself and your team more deeply. You will look for shared goals and agree to building synergy and team spirit. You will also learn tips and techniques for raising team scores in communication, cooperation and collaboration.

Objectives

• Deploy your own strengths effectively and manage your blind spots

• Know the strengths that you bring to the team and apply them effectively

• Know how you may irritate others – and take measures to avoid this

• Value other team members who bring different strengths to the team

• Commit to working with the differences and achieving team synergy

• Build your own attitude for team working – ask for help and help others

• Establish a checklist to raise your team working skills

• Use a model for making better decisions as a team

Building Team Relationships​ - Using the FIRO-B® Instrument (1 Day)

Materials 

This programme uses:

• FIRO-B® Interpretive Report for Organisations
• The booklet Introduction to FIRO-B®

Overview

This programme enables you to understand your deeply held psychological needs and how these affect your interpersonal relationships in the workplace. This allows you to deepen your self-awareness and allows you to see where changes in your behaviour could improve your effectiveness. You join in interactive exercises to see how you clash, match or align with others in your team.  You will also learn about your team role, either as a clarifier, director, or encourager and how this adds value to the team. This allows team members to decide how to work together with greater levels of cooperation and support.

Objectives:

• Understand how your deeply held psychological needs affect your behaviour
• Define your team role and celebrate the value you add to the team
• Know where you match or clash with others and work to remove conflict
• Make changes to raise levels of cooperation and communication in the team

Using the FIRO-B® Instrument (1 day)

Materials 

This programme uses:

• FIRO-B® Interpretive Report for Organisations
• The booklet Introduction to FIRO-B®

Overview

This one day application programme for leaders assumes that you have already completed your FIRO-B® Interpretive Report for Organisations and received feedback. It is best to do this by attending the 1 day programme Building Team Relationships – Using the FIRO-B® Instrument. Or MDS can easily arrange one-to-one feedback with your FIRO® trainer (for you and other participants) before the programme start.

Building Leadership Relationships – Using the FIRO-B® Instrument enables you to understand your leadership behaviours and modify them to be more effective in the role. It takes you through the 3 styles of leadership using the FIRO-B® instrument. You examine the Blake/Mouton leadership research and note how your FIRO-B® profile pre-disposes you to people or task leadership styles. Through experiential exercises you will note what effect your style, either collaboration, authority or empathy has on others. You also understand the key steps of team formation through the inclusion, control and affection stages of the FIRO-B® instrument.

Objectives:

• Understand how your psychological needs generate a predictable leadership style
• Assess the pros and cons of collaboration, authority and empathy in leadership
• Apply the FIRO-B® team formation stages to build your team
• Learn to respond to “situational leadership” by flexing your leadership style

Leadership Development - Using the FIRO Business™ Instrument

Materials 

This programme uses:

• FIRO Business™ Profile and FIRO Business™ Leadership Report 

• The booklet Introduction to the FIRO Business™

Overview

This one day application programme for leaders enables you to make the most of your FIRO Business™ Leadership Report by building a leadership development plan. You understand how your own psychological needs affect relationships with your boss, direct reports and other members of the leadership team. You are then in a position to change your behaviours to build much more productive relationships as a leader. In exercises and role plays you will also practice how to negotiate, persuade and influence others more effectively and how to work with the leadership team to make more effective decisions.

Objectives:

• Understand how your psychological needs generate a predictable leadership style

• Build a more productive relationship with your own boss

• Motivate your direct reports by adjusting your behaviours for different situations

• Resolve differences and make decisions together with your leadership team