Overview of the TKI™

The TKI was created by Ralph Kilmann and Ken Thomas after extensive research into the behaviours which people display when they are interacting with others in demanding and difficult settings. It builds on 2 dimensions (assertiveness and cooperativeness) and creates 5 “conflict handling modes.”


Understanding TKI results gives you the chance to overcome the fear, anger, and frustration which you are likely to feel in conflict. This new understanding then leads to opportunities for constructive outcomes. The powerful TKI model demonstrates that conflict-handling behaviours are neither good nor bad. Rather, conflict resolution is simply a matter of expanding skill sets and choosing the most effective behaviours for a particular situation. 

Once you have completed your questionnaire you will see your scores in the following 5 conflict modes:



Competing – high assertiveness and low cooperativeness. The goal is to "win" 

Avoiding – low assertiveness and low cooperativeness. The goal is to "delay" 

Compromising – moderate assertiveness and moderate cooperativeness. The goal is to "find a middle ground" 

Collaborating – high assertiveness and high cooperativeness. The goal is to "find a win-win solution"

Accommodating – low assertiveness and high cooperativeness. The goal is to "yield" 


Ralph Kilmann continues to be a thought leader in L and D circles. You can learn more on his website www.kilmanndiagnostics.com