TKI™ Application Programmes

Trainers use the TKI most often when developing team leaders and sales professionals. Please click the following links to see how MDS embeds the TKI into core leadership and sales programmes:

Moving into Management

Winning Sales Negotiations

Then the following 2 programmes are also popular specialist skills programmes using the TKI for staff at all levels.

1. Negotiating for Success – Using the TKI

This programme enables you to work with your colleagues and internal clients to achieve win-win. This results in much more collaboration across functions and cooperation within teams. Using experiential exercises you will understand your own levels of assertiveness and cooperativeness – the dimensions used in the TKI model. You then learn how to use the 5 conflict modes of the TKI to be more influential in discussions. You will learn how to carry out consultations with internal clients. Then you use a model for negotiation and learn the creative techniques for finding collaborative solutions.


By the end of the programme you will be able to:

Understand your TKI profile with its assets and liabilities

Use a 2 phase model for negotiating – how to bargain for internal resources

Prepare extensively to understand your colleagues needs and how to meet them

Use a model for consulting with internal clients

Use the 5 TKI modes effectively to present and persuade effectively

Use TKI principles to have much more productive team discussions

Apply the TKI modes to achieve win-win solutions with colleagues

Use the skills for “compromising” as a good working alternative to collaboration

2. Conflict Resolution – Using the TKI

This programme enables you to understand the causes of conflict in organisations and gives you the techniques for resolving conflict. This means you will be able to handle difficult conversations with confidence and help to build more productive team and interpersonal relationships. You will learn about competitiveness in life and work and commit to creating a workplace culture which is respectful, generous and supportive of others. You will learn how to apply the 5 modes of the TKI using a tried and tested 5 step model for conflict resolution. You will also learn how to use these skills to mediate for others in conflict.


By the end of the programme you will be able to:

Understand your TKI profile with its assets and liabilities 

Work with a check list to remove the causes of conflict in organisations

Understand the pluses and minuses of competitiveness in the workplace

Manage difficult conversations with Competing and Avoiding people

Use a 5 step model to resolve conflict and remove misunderstanding

Build new skills in the TKI modes where you are most challenged

Use a model for mediating between 2 people in conflict

Build trust and respect for others to replace misunderstanding and conflict